$18 Billion – is the value of CRM Market in 2012, according Gartner worldwide Customer Relationship Management report. More than 40% from 2013 CRM market share will be SaaS based.
18 Miliarde US$ – este valoarea pieţei mondiale de CRM, conform studiului Garner dedicat soluţiilor Customer Relationship Management. În 2013 peste 40% dintre vânzările de soluţii CRM vor fi SaaS.
Source: “Market Share Analysis: Customer Relationship Management Software 2012”, Gartner, April 2013
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